This Return & Refund Policy outlines the terms and conditions regarding returns and refunds for products purchased on the Bookbaazi website. By making a purchase, you agree to comply with the following terms:

• 1. Return Eligibility:

  a. Bookbaazi accepts returns only under the following conditions:
  i. The product is damaged during shipping.
  ii. The product is defective or deceptive.
  iii. The product is wrongly delivered.
  b. Discrepancies must be reported to us within 48 hours from the delivery date of the product.
  c. The product must be returned in its original condition.

• 2. Return Process:

  a. To initiate a return, please contact our customer support team or log in to your Bookbaazi account and navigate to the "My Orders" section.
  b. Provide the order details and reason for the return.
  c. Our customer support team will guide you through the return process, provide a return authorization if applicable, and provide further instructions for returning the item.

• 3. Return Shipping:

  a. The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged, etc.).
  b. We recommend using a trackable shipping method to ensure the safe return of the item.
  c. In the case of a faulty or damaged item, please provide photographic evidence to assist us in resolving the issue promptly.

• 4. Damaged or Defective Items:

  a. If you receive a damaged or defective item, please contact our customer support team immediately.
  b. We will arrange for the return of the item and provide a replacement or issue a refund, depending on your preference and the availability of the item.

• 5. Cancellations:

  a. If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible.
  b. Once the order has been shipped, it will be subject to the standard return policy.

• 6. Non-Returnable Items:

  a. Certain items are non-returnable for hygiene or safety reasons, including but not limited to Current affairs, Model practice sets, and opened or used items.
  b. Additionally, personalized or customized items cannot be returned unless they are defective or damaged.

• Refund Policy:

  a. Once the returned item is received and inspected, we will notify you of the status of your return.
  b. If the return is approved, a refund will be processed to your original method of payment.
  c. Please note that the refund amount may exclude the original shipping charges unless the return is due to an error on our part.
  d. Refunds are typically processed within 3-4 business days after the return is received, but the timeframe may vary depending on your payment provider.

Note: Bookbaazi reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The revised policy will be effective from the date of publication on our website. Please check this page periodically for any changes.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Bookbaazi! Happy reading!